Introduction
Alstra Solutions Ltd. (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals (“Users,” “you,” or “your”) who interact with our website and use our services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Ontario, Canada.
1. Information We Collect
We collect various types of information depending on your interaction with our services, including:
- Personal Information: This includes information that identifies you as an individual, such as your name, email address, phone number, mailing address, and payment information.
- Technical Information: We collect information about your device and how you interact with our website, including your IP address, browser type, operating system, and browsing behavior (e.g., pages visited, time spent on the site).
- Transactional Information: Information about the services you purchase from us, including order history and payment details.
- Communication Information: Information you provide when you contact us for support, inquiries, or other communications.
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide, manage, and improve the services you request, such as web hosting, domain registration, and website development.
- Account Management: To manage your account, process transactions, and communicate with you about your account and services.
- Customer Support: To respond to your inquiries, provide technical support, and troubleshoot issues.
- Marketing and Communications: To send you promotional offers, newsletters, and other marketing communications that may be of interest to you. You may opt-out of these communications at any time.
- Compliance: To comply with legal obligations, enforce our terms of service, and protect the rights, property, or safety of Alstra, our users, and others.
- Analytics: To analyze and understand how our services are used, enabling us to improve our offerings and user experience.
3. Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: We share information with trusted service providers who assist us in delivering our services, such as payment processors, hosting providers, and email service providers. These third parties are obligated to protect your information and use it solely for the purposes we specify.
- Legal Requirements: We may disclose your information if required by law, such as in response to a court order or legal process, or if we believe disclosure is necessary to comply with legal obligations, protect our rights, or prevent harm.
- Business Transfers: If Alstra is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and its potential impact on your information.
- With Your Consent: We may share your personal information with other third parties if you provide explicit consent.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we securely delete or anonymize it.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These measures include encryption, firewalls, and secure access controls. However, no security system is infallible, and we cannot guarantee absolute security.
6. Your Rights
Under Canadian privacy laws, you have the following rights regarding your personal information:
- Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or incomplete.
- Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
- Opt-Out of Marketing Communications: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
- Complaints: If you have a concern about our privacy practices, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and understand how our services are used. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. International Data Transfers
As part of our operations, your personal information may be transferred to and processed in countries outside of Canada, including the United States. These countries may have different data protection laws than Canada. We take steps to ensure that your information is protected in accordance with this Privacy Policy when transferred internationally.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and indicating the effective date. Your continued use of our services after the changes take effect constitutes your acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Alstra Solutions Ltd.
Email: info(at)alstra.ca